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Billing & Subscription

This is where you will find billing and subscription answers. If there should still be any questions left, don't hesitate to contact us.


Do I need to sign up to access the Vagina Institute?

To access the exclusive members area and unlock a wealth of valuable articles, a subscription to our website is required. By subscribing, you gain full access to our premium content and can delve into a world of knowledge and insights.

Our subscription offers you an enhanced experience, providing you with the tools and resources you need to stay informed and ahead. Don't miss out on this opportunity to join our community of subscribers and elevate your browsing experience. Subscribe today and unlock a wealth of information at your fingertips!

What will appear on my Credit Card or bank statement?

When you subscribe to our service, the payment on your credit card statement will appear as "Verotel" or “CCBill” which are our official payment processors or a similar generic payment identifier. Nothing embarrassing will appear on your credit card or bank statement. This is the name that will be associated with the transaction when it passes through your bank.

Rest assured that your privacy and confidentiality are important to us, and we understand the need for discreet billing information. If you have any further questions or concerns regarding your subscription or billing, please feel free to reach out to our customer support team.

What safety features are there when I subscribe?

When it comes to ensuring the safety and security of your subscription, we take several measures to protect your information. Here are the safety features we have in place:

  1. Third-Party Billing Processors: We utilize trusted third-party billing processors, such as Verotel and CCBill. These processors are well-established in the industry and have a good standing reputation for secure payment processing.
  2. Secure Payment Processing: Our billing processors employ industry-standard encryption protocols to safeguard your payment details during the transaction process. This ensures that your sensitive information remains protected and confidential.
  3. PCI Compliance: Both Verotel and CCBill adhere to Payment Card Industry Data Security Standards (PCI DSS), which are comprehensive security standards designed to ensure the secure handling of cardholder information. This compliance demonstrates our commitment to maintaining a secure payment environment.
  4. Privacy Protection: We prioritize your privacy and handle your personal information with care. We have strict privacy policies in place to safeguard your data and ensure it is not shared or accessed by unauthorized parties.
  5. Customer Support: Should you encounter any issues or have concerns regarding your subscription, our customer support team is available to assist you. You can reach out to us for any questions or assistance you may need.

We strive to provide a secure and reliable subscription experience, and these safety features are implemented to ensure your peace of mind while subscribing to our services.

What payment methods are accepted?

We offer a variety of payment methods through our billing processors to accommodate different regions and customer preferences. Here are the payment methods accepted:

  1. Credit Cards: We accept major credit cards. This payment option is available worldwide.
  2. Debit Cards: Most debit cards with Visa or Mastercard logos can be used for payment. This option is available globally.
  3. EU Debit: If you reside in Europe, you have the option to pay using EU debit cards specifically designed for European customers.
  4. Bank Account or ACH: Customers in the United States can also subscribe and make payments using their bank accounts or Automated Clearing House (ACH) transfers.

We strive to offer convenient and secure payment methods to cater to our customers' needs. Please note that the availability of specific payment methods may vary depending on your location.


How do I cancel my subscription if I paid through Verotel?

To cancel your subscription if you used Verotel for payment processing, follow these simple steps:

  1. Visit the Verotel website by going to
  2. On the Verotel website, select cancel your subscription, located on the main page.
  3. Click on the cancel option and follow the provided instructions. Verotel typically provides a straightforward cancellation process with a few clicks to complete the cancellation.
  4. Make sure to carefully review and confirm the cancellation to ensure that your subscription is successfully terminated.

By following these steps, you can easily cancel your subscription through Verotel. If you encounter any difficulties or have any questions during the cancellation process, you can reach out to Verotel's customer support for further assistance.

How do I cancel if I subscribed through CCBill?

To cancel your subscription if you used CCBill for payment processing, please follow these steps:

  1. Visit the CCBill support website by going to
  2. On the CCBill support website, look for the option or link related to subscription cancellation.
  3. Follow the instructions provided by CCBill to cancel your subscription. The instructions are usually straightforward and guide you through the cancellation steps.
  4. Make sure to carefully review and confirm the cancellation to ensure that your subscription is successfully terminated.

If you encounter any difficulties or have any questions during the cancellation process, CCBill's customer support team will be available to assist you. They can provide further guidance and support as needed.

If I cancel, will I still have access to the site?

If you decide to cancel your subscription, you will retain access to the site for the duration of the paid period. This means that you can continue to enjoy all the benefits and content until the subscription period expires. However, once the paid period ends, your access to the site will be discontinued. To regain access and enjoy the full features of the site, you will need to subscribe again by initiating a new subscription.

My Subscription

How can I access the site?

To access the site, simply click on any of the "Sign In" links available throughout the website. These links are typically located in the header or footer sections of the site. By clicking on the "Sign In" link, you will be directed to the login page.

On the login page, you will need to enter your username and password in the provided fields. After entering your credentials, click on the "Sign In" or "Log In" button to proceed.

Once you have successfully logged in, you will have full access to the site, including all the available features, content, and member-exclusive areas. Enjoy exploring and making the most out of your membership!

It won't accept my username or password?

If you're experiencing issues with your username or password, please keep the following points in mind:

  1. Case Sensitivity: Ensure that you are entering your username and password exactly as they were provided to you, including any capital letters or special characters. Both the username and password are case sensitive, so double-check for any typos or incorrect capitalization.
  2. Welcome Email: Refer to the welcome email you received when you initially signed up. It should contain your correct username and password. If you can't locate the email, check your spam or junk folder as well.
  3. Typing Errors: Mistakes can happen while typing, especially with complex passwords. Carefully re-enter your username and password, paying close attention to each character. It might be helpful to use the copy-paste function to avoid any errors.
  4. Contact Customer Support: If you've attempted the above steps and are still unable to access your account, it's recommended to contact our customer support team. They will be able to assist you in resolving the login issue and provide further guidance.

Our customer support is dedicated to helping you with any login or account-related difficulties, so don't hesitate to reach out to them for assistance.

What is your refund policy?

Our refund policy states that we do not offer refunds for digital content purchases. Since our content is digital and accessible instantly upon purchase, we are unable to provide refunds once the content has been accessed or downloaded. We encourage you to carefully review the product details and any available previews before making a purchase decision. If you have any questions or concerns regarding a specific product, our customer support team will be happy to assist you prior to your purchase.

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